I recently visited two of the practices that we’ve outfitted with electronic health records.
The first was a surgery practice whose head physician “greeted” me with a limp handshake and an icy stare and said: “So, you’re the CEO of the MA eHealth Collaborative? Well, that’s not anything to be very proud of, is it?” And before I could say a word, he turned and walked away. His office manager was mortified.
MAeHC has invested about $120,000 in this practice.
At the next practice, I walked in and standing there behind the front desk was a physician in a white coat, talking with the receptionist. “Are you Micky?” he asked. Still smarting from my first visit, I nodded, but hesitantly. He whipped around the front desk, arms stretched as wide as his grin, and hugged me. Yes, hugged me. “Thank you,” he said.
We’ve invested about $30,000 in this practice. Go figure………
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4 comments:
Come on. You know that no good deed goes unpunished.
OK, you're right. The balance of the universe plays out even at ground-level!
Thanks.
It's great that all our efforts are doing wonders to break down established stereotypes based on physician specialty.
Hmmmm. Seems to me I've met that surgeon-he's the one flipping through his loose-leaf notebook trying to locate the conversation he had with our family PCP when I handed him a copy of my daughter's personal health record maintained by the PCP office.
Keep up the good work-it's slow, painful and expensive, but widespread implementation of EHRs and other data sharing will improve communication and more importantly medical outcomes.
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